Privacy Policy

Wings of Care is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

Collection of Personal Information:

We collect personal information that is necessary for us to provide quality NDIS services to you. This may include:

-Your name, address, date of birth, and contact details.
-Your NDIS plan details, including your goals and support needs.
-Information about your health, disability, and medical history.
-Information about your family and support network.
-Financial information for payment processing.
-Records of service delivery, including progress notes and reports.

We collect this information directly from you, your authorised representatives, or from other service providers with your consent.

Use of Personal Information:

We use your personal information for the following purposes:

-To provide NDIS services in accordance with your NDIS plan and service agreement.
-To communicate with you about your services and appointments.
-To process payments and manage your account.
-To assess and improve the quality of our services.
-To comply with our legal and regulatory obligations.
-For internal administrative purposes.

Disclosure of Personal Information:

We may disclose your personal information to:

-Your authorised representatives, such as family members or support coordinators.
-Other NDIS service providers are involved in your care.
-The National Disability Insurance Agency (NDIA).
-Government agencies, as required by law.
-Our professional advisors such as accountants and lawyers.

We will only disclose your personal information with your consent or as required by law.

Storage and Security of Personal Information:

Wings of Care takes reasonable steps to protect your personal information from unauthorised access, use, or disclosure. This includes:

-Storing electronic data on secure servers.
-Implementing physical security measures for paper records.
-Restricting access to personal information to authorised staff.
-Using secure communication channels.

Access to and Correction of Personal Information:

You have the right to access and correct the personal information that we hold. You can request access or correction by contacting us using the details provided below. We will respond to your request within a reasonable timeframe.

Data Retention::

We will retain your personal information for as long as necessary to provide our services and to comply with our legal and regulatory obligations. When your information is no longer required, we will securely destroy or delete it from our database.

Complaints:

If you have any concerns about how we handle your personal information, please contact us. We will investigate your complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy:

We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on our website or by other means of communication.

Contact Information:

If you have any questions or concerns about this privacy policy, please contact Wings of Care at:
Phone Number: 1300 914 100
Email Address: info@wingsofcare.com.au