Frequently Asked Questions About Our NDIS Provider in Melbourne

What kind of community nursing services do you offer?

At Wings of Care, we provide a wide spectrum of community nursing in Melbourne, some of which are:

- Wound care
- Taking medication
- Catheter Care
- Stoma Care
- Hygiene
- PEG Feeding
- General nursing care like showering and dressing

We aim to provide the life your loved ones deserve by helping them achieve their independence and providing nursing care in a familiar and supportive environment.

Q: How do I get a community nurse for my son with IBD?

In case your loved ones are living with complex health conditions like Inflammatory Bowel Disease (IBD), bowel cancer, or other issues, feel free to get in touch with our NDIS team anytime. We can be reached at 1300 914 100 anytime. We’ll work with you and other healthcare organisations to provide you with a qualified community nurse who can help you with the level of care your loved ones deserve.

Q: What is not covered under my SIL funding?

It is outlined in every SIL borrower’s NDIS plan what is and what is not covered under the SIL funding. To give you a better understanding, SIL funds do not cover your day-to-day living expenses, such as:

- Cot of groceries
- Rent and lodging fare
- Utility costs such as gas, electricity, water, telephone or internet bills
- Vehicle (purchasing or renting) expenses
- Household budgeting
- Travel costs for holidays that doesn’t contribute to your autonomy

If you still find it confusing, we’d request you to get in touch with Wings of Care to let us do all the heavy lifting so that you can remain in control of your plan.

Q: Does my daughter have to move in at an SIL facility full-time at first?

Every participant’s needs are different. We’d like you to get over a call with us to determine the best transition status of your new home. Rest assured, our support workers will be at every step of the way, making sure your daughter is comfortable with this transition.

Q: What happens if I fall sick during community participation?

Our assistance with social and community participation in Melbourne takes care of your loved ones at every stage of their NDIS journey. This extends to the time when they fall sick. We have doctors and nurses on-call to address any emergency situation and ensure every participant gets the attention and care they deserve.

Q: What if I’m not happy with your service and need to appeal an NDIS decision?

Go ahead! You are free to communicate your grievances if you think your loved ones are knocked back for NDIS support. Approach the National Disability Insurance Agency (NDIA) anytime and appeal for an internal review of a decision that you do not like.
If you’re still unhappy with the NDIS support, you can move your petition to the Administrative Appeals Tribunal (AAT). However, you can always take the easy route and talk it out with our team at Wings of Care. We’ll do our level best to accommodate your needs.